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Tuesday, July 9th, 2024 5:57 AM

Late fee charged even though I was enrolled in autopay

I got charged a 10 dollar late fee, despite being enrolled in autopay.

Accepted Solution

Official Employee

 • 

2.3K Messages

2 months ago

@user_pc20ez I would be happy to take a look at your billing charges. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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