Visitor
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1 Message
LATE FEE BEING CHARGED ON AUTO PAY
Everything was going well with Auto Pay Billing. I received a phone call from [Edited: "Invalid Phone Number"] claiming they were Xfinity and were trying to sell me on buying a TARGET gift card for $500.00 and sent me a text (from the number I have shared) stating that my "overdue" payment was "wiped". How can it be overdue when I have been successfully paying with Auto Pay? Anyway, somehow these scammers must have turned-off Auto Pay (?) because now XFINITY is charging me a $10.00 Late Fee and a Returned Payment Fee of $25.
I cannot get a hold of anyone to explain all of this and the XFINITY computer support has no ability to understand my reason for asking the Late Fee and Returned Payment Fee are credited back to me ESPECIALLY since I am still signed up for Auto Pay?
How can I get this resolved?
XfinityAmira
Official Employee
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4.3K Messages
15 days ago
Hi user_9vazhj! Thanks for taking the time to reach out on our Xfinity Forum. We appreciate you being a customer with us, and I am sorry to hear about this scamming/billing issue. We most certainly want to get this all sorted out and corrected for you. To assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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