Not applicable
•
2 Messages
Late fee because autopay didn't work
Xfinity Assistant and calling in is useless. I got a late fee for an overdue payment that had been set up with autopay (with Apple Pay/Card) for a long time. I don't know how or why autopay failed, but it's not fair that I re-enrolled to use up my "courtesy credit" for late payment.
Co-incidentally, or not, I got an email notification that a secondary user has made a change, asking me to call in. As before, the online chat and calling in is useless.
CCCassandra
Problem Solver
•
502 Messages
3 years ago
I'm sorry that's happened, @anon157269! I'd be upset as well if a late fee was charged when AutoPay was set up! Our team would be happy to help with checking into this further. We can also check into this notice about a change by the secondary user! Can you please send us a direct message with your first and last name and address?
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (top right corner)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0
nahho
Contributor
•
13 Messages
2 years ago
This just happened to me also -- that my autopay was set up with ApplePay, the payment didn't happen this month, and now I have a $10 late fee. (I don't have the secondary-user issue that this speaks of, that I know of, though I'll check!)
0
0