Visitor
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1 Message
late fee after cancellation
Hello, i received a late fee assessed on my account 1 week after i gave notice of cancellation. The customer support representative i spoke with on the phone said that the balance would be adjusted and pro-rated for teh length of service prior to cancellation, and that updated bill did not post until days after the late fee as assessed. I have paid my account in full (excluding that late fee), as I'd like that late fee reversed. I cannot find a way to connect to a live agent or direct message customer support.
XfinityKei
Official Employee
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2.8K Messages
21 hours ago
@user_6ucel6 I am happy to check on that late fee and your final bill for you. Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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