LAST 2 MONTHS BILL IS HIGHER THAN AGREED UPON

I WAS INFORMED AND VERIFIED OUR INTERNET BILL WOULD BE $70.00 WHEN I SIGNED UP FOR IT. . THE LAST 2 MONTHS IT WAS FOR $80.00. WHY?

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XfinitySeth

Official Employee

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1.1K Messages

22 days ago

Good afternoon user_tx624j, and thanks for stopping by with your billing concern. I know how alarming it is to be charged something different from what I was expecting for any bill, so I definitely understand where you're coming from! If your bill is off by $10, it's possible that extra discount would be coming from the $10 off you get for having paperless billing with automatic payments through a bank account turned on for your monthly payments. Is that how you're currently setup?

For more information on this discount, please check out xfinity.com/support/articles/automatic-payment-paperless-billing, and let us know if you have any questions 👍

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user_tx624j

Visitor

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2 Messages

Yes, and I received an email that I am a diamond subscriber and Peacock would be free!

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7 days ago

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XfinityShawn

Official Employee

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2.4K Messages

user_tx624j When you have Xfinity Internet and sign up for automatic payments and paperless billing with a stored bank account, you’ll get a $10 discount on your monthly bill. The discount begins within 45 days after signing up. It may take up to two bills to show up on your bill. Since it has been over that timeframe, we can take a closer look into your account details.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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Press Enter to send it

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7 days ago

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Billing

user_tx624j

LAST 2 MONTHS BILL IS HIGHER THAN AGREED UPON

XfinitySeth

user_tx624j

XfinityShawn

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