Visitor
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1 Message
Landline
My dad is 74 years old he is the primary user of the account he doesn't have a cell phone so we put my cell phone on the account. It's really not good customer service to not allow your customer to add his home phone number to his account so that you can call him about his account instead of me. He hasn't paid his bill. I talked to him last week he thinks he sent a check but if you would call him he'll pay it over the phone. I gave his home number to your service reps twice and he says you haven't called him. I am complaining that we cannot add his home phone to the account as his contact number. That is just stupid. He has been with you for years and years pays you ton of money and you are making things hard for elderly people and hard for their kids to help them. Its just stupid. I asked the service rep to add his number as a contact and she could not do that. He gets frustrated when he tries to log in and pay it online cause the 2 step verification confuses him and makes him really mad and he doesn't like to pay bills online anyway. So if you would just call his home phone like I've begged you to, we could pay the bill.
XfinityLinda
Official Employee
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2.3K Messages
11 hours ago
Thank you for meeting us in our community, @user_2jxg2f. I completely understand your concerns, and apologize for the trouble with the monthly payment. I, too, have an elderly parent who would not be able to manually make the payment either. My recommendation is to have you set up as a Manager on your Dad's account, and either set up the payment automatically every month, or manually pay it for him. You would just need to set up a card or bank account. We don't set up callbacks to take people's payments. We can look into the contact phone number on his account right now. Please send us a Direct Message with your his full name, your name, and the complete service address.
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