Lack of integrity at Xfinity

Hello and good morning, @user_pqpnx3. Thank you for taking the time to visit our community forum and for posting these concerns for discussion. You've come to a great place for support! Our Digital Care Team would love to look over things with you and help in any way we can :) Of course, if you prefer a phone conversation, we encourage you to dial 1-800-XFINITY (1-800-934-6489). Our group primarily works over social media, so our chat will remain on this platform. However, with addressing account-specific details, we still want to protect your privacy! Should you choose to continue with us here, please send our team a direct message.

To send a direct message:

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!