U

Tuesday, February 4th, 2025 7:20 AM

Lack of any competent customer service

[Edited: "Inflammatory"] company offering quite literally the American band…such a [Edited: "Language"] company. They Suspended my account for a months worth of freesuntil i paid them back for a I could pick up my new modem in hopes the modem after hours or waiting on the line). However,laughable the …. looks l immovable . They decided to send technicialn..in 4 [Edited: "Language"] 9s

2 Messages

3 months ago

*scheduled a technician to come in from the black

Official Employee

 • 

1.9K Messages

 

user_du486e Thank you for reaching out via our Xfinity Community Forums. I am sorry for the frustration you have had with your billing and services. This is not the experience we want for our customers and I would be happy to take a look at your account to see how I can best help. To get started, please send a private message with your full name and address. 
 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here