1 Message
Keeps getting more expensive while service gets worse.
We pay $114 a month for the worst Internet I have ever experienced. First off, if you are even a couple days late on a payment, they will cut off your internet. The second they get their money it is back on. This is not the worst part though. We started off paying $50-something a month for Internet that was generally decent. A couple years later, we are paying more than twice that for Internet which is absolute trash. There are days when we lose WiFi literally every 5-10 minutes, which as a family of gamers is incredibly frustrating, especially given that we live in a major urban area. Their customer service is AI when you call them, but best believe you will receive multiple calls a day from an underpaid human if you are late on your bill. If you want to overpay for the most unreliable internet out there, with surprise increases in cost at every turn, choose Xfinity. [Edited: soliciting]
XfinityAldrik
Official Employee
•
2.1K Messages
5 months ago
Thank you for reaching out to us on our community forums @user_bbvdbb! We’re all gamers in my household too, I’d love the opportunity to troubleshoot your services, so they’re reliable again.
Have you noticed if you lose connection the further you are from the modem or do devices in the same room as the modem lose connection too? Do hardwired connection using an ethernet cable also have intermittent connection issues?
It also sounds like the promotion on the account has expired.
Have you had a chance to check out promotions on our Plan builder site? To check out the plans we have to offer, it is now easier than ever by signing in to your account here and then checking our awesome Plan Builder site.
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