Keeps declining my payment

I am trying to pay my bill but every device I try to pay it on it just gives me a "Payment Declined" message. There's nothing wrong with my bank card and I have money in my account. I've tried calling this horrible customer service line that just brings me to an automated bot that doesn't help me at all. Is there no live representative I can speak to? I work from home and need my internet right now, this is extremely frustrating.

Responses

EG

Expert

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109.9K Messages

7 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBillie

Official Employee

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3.2K Messages

7 days ago

CarrieF9 Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

Our team here is unable to take payments on this platform. I understand that you have been getting a payment declined when trying to use a debit card. Have you attempted to make a payment directly from your banking account with your routing and account number?

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CarrieF9

Keeps declining my payment

EG

XfinityBillie

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