River967's profile

New Poster


1 Message

Fri, Oct 2, 2020 11:00 AM

Keeping Current Package For Internet

I signed up for xfinity a year ago since its the only provider in my area and I got what I believe to be a new customer deal where I paid 29.99 for "performance plus" internet which was at 175 mbps. Now that the year is over my bill has more than doubled. Is there a way for me to keep my discounted price so I don't have to pay more than $100 a month when I used to pay $50?



Official Employee


2.9K Messages

7 m ago

Greetings, @River967! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I know it can be frustrating when your promotional price runs out and you see the jump in price. I would like to see what we can do for you. Can you please send me a PM with your first and last name so we may further assist you?


To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor


12 Messages

7 m ago

I have the same issue.

Is it possible to keep my plan for the next year?


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