Visitor
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1 Message
Keep getting "Past Due" notices when bill is paid in full.
Got another one today saying my bill is past due, I am paid in full. Have all the receipts and history to prove it but I keep getting these notifications, if my service is interrupted again I'm going to absolutely lose it.
Last payment marked as received in my history was May: have two more payments made since then and nothing reflected in the billing and statement has no credits. I've already confirmed with the bank that the payments were made and accepted, so they're taking my money but not crediting the account. NOTHING has been changed or modified (by me) in my account or payment settings and all relevant information is exactly the same in the last statement that payment was reflected to the new ones where it is not.
I want to know why they keep doing this and who else has to go through this?
CCJoseph
Problem Solver
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729 Messages
3 years ago
I am sorry you keep getting those notifications! I can take a closer look at this with you if you would like though! I would need you to send me a DM with your name and address to help me locate your account. You can do that by following these directions:
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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