1 Message

Thu, Sep 9, 2021 12:01 AM

Keep getting email that autopay/paperless billing is being discontinued

I get an email every day that my autopay and paperless billing is being discontinued, but when I login to my account it still says it's active. My payment was supposed to hit today though and hasn't - how do I fix this? And how do I know if autopay is actually enabled? 


Official Employee


3K Messages

1 m ago

Hello @user_cf259b! Thanks for reaching out to us for support here on the Xfinity Forums.

Those services are still definitely available and we would be more than happy to review your account with you to make sure everything is correct. Please send us a Direct Message with your first and last name as well as your service address so we can assist. 


To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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