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Visitor

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1 Message

Thu, Oct 14, 2021 12:52 AM

Keep getting billed

I canceled my Xfinity internet in August but keep getting billed each month. Every time I call they say it is canceled but I continue to be billed! Now they say I have a past due amount. I want this canceled and all fees reversed to a zero balance! 

Official Employee

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306 Messages

15 d ago

I am sorry to hear you have had this experience @user_ca927b. I can’t imagine the frustration you must be feeling right now. Let’s take a look together and see what might have happened. You have reached the right team to help. Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!  

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