Visitor
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1 Message
Keep getting billed for a service I’ve cancelled twice
I have cancelled Screambox twice but Xfinity keeps billing me for it. I constantly have to monitor my account to make sure it doesn’t pop up again. I shouldn’t have to do this.
XfinityDuron
Official Employee
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833 Messages
2 hours ago
Hello there @lpbloom, I completely understand the urgency after trying to have this service disconnected twice. I will be more than happy to help you with this concern. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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