Visitor
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1 Message
keep charge after cancellation
Hi there,
i have cancelled my internet service right afer the beginning of the billing day.
i was told i will get refund later.
But three months pass, there is no refund and system keep give me the bill.
right now system shows i have owe comcast $200+ something.
Can someone help me with this situation, my account already cancelled.
EG
Expert
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116.5K Messages
16 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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1.2K Messages
16 hours ago
@user_3mwiiw Our team can take a look to see what the current status of the old account is and provide any necessary adjustments to correct things. If you could please send me a DM with your first and last name along with your old account's full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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