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user_oi887701
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Friday, July 10th, 2026 3:03 PM

Just moved - old bills not available

Hi! I recently moved to a new address and unfortunately, it seems like the list of previous bills was connected to my old address, so I can't retrieve bills connected to my old address. I moved a few weeks ago, and the specific bills I'd like to have in PDF are from April and May this year.

Is this possible?

Best, Joakim

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13 days ago

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XfinityJustinC

Official Employee

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2.5K Messages

15 days ago

Hello, @joakims thank you for reaching out over Xfinity Forums. I understand wanting to get access to your previous billing information after the move. I've worked with customers that have linked their addresses/accounts linked to be able to manage both locations: https://www.xfinity.com/support/articles/switching-between-multiple-accounts

I do want to ensure your able to get the billing from the old location, once you're able to get into the previous account the billing history can be accessed following the steps outlined here: https://www.xfinity.com/support/articles/view-xfinity-billing-history

Please let me know if this was helpful retrieving the statements you're looking for, if not I'd like to help ensure you're able to get those. 

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user_oi887701

Visitor

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2 Messages

Thanks! Turns out I already had my old address as a linked account, but marked as "inactive" (which is correct). So, makes sense that the billing history only lists history for my active account.

However, I can't seem to switch to the old account. In the account menu there's a "Switch account" link but the page just reloads with the same information when I click on it. So still not able to review old bills connected to my previous address.

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13 days ago

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XfinityBenjaminM

Official Employee

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3.2K Messages

 

user_oi887701 We can look into this further to see if we can get the statements from the months you had mentioned. Please send a Direct Message with your full name and address.

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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13 days ago

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