Visitor
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1 Message
Jump in Monthly Billing - Need Retention Offer
My monthly Internet bill jumped from $65 to $85 in this new year of service. I really need to keep my level of service for work, but I simply can't afford this jump. I would greatly appreciate a retention offer that would stop me from moving to a different provider.
XfinityMatthew
Official Employee
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1.5K Messages
7 hours ago
Hello @user_0597s3 We'd be happy to check the status of your current deal as well as any promotions or savings opportunities available to you. Please send us a direct message with your full name and the service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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