Visitor
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1 Message
July bill is incorrect
I signed another promotion and my July bill should have changed to a lower price and it still hasn’t changed. That price is not correct please fix it ASAP
Visitor
•
1 Message
I signed another promotion and my July bill should have changed to a lower price and it still hasn’t changed. That price is not correct please fix it ASAP
XfinityDena
Official Employee
•
4.4K Messages
2 hours ago
When you make a package change a few things will occur. First, you'll receive a copy of your order summary at the email address listed on your account. If you did not get this you can also find it at http://xfinity.com/myaccount. Next, you will have prorated charges/credits applied to the account. Your next 2 bills after any package change may be a bit higher or lower depending on the package changes. You can learn more about what to expect with the link: https://www.xfinity.com/support/articles/what-to-expect-with-first-bill. We do not send updated billing statements for changes made mid-cycle date and your MyAccount goes off the statement balance not the current balance.
I am here to confirm what is going on. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "Start new conversation" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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