Visitor
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1 Message
IVR
This morning I had scheduled a call back from Comcast regarding my recent bill. I missed the first call, but they said they would call back in 5 minutes. I answered the call and was told to press 1 if I was ready to speak with someone. I pressed 1. The menu continued through 2 and 3 and then to press star to repeat. I did that 3 more times. I finally let it go and was given a message that I would receive a call back in 5 minutes. I hung up.
Five minutes passed and I answered the call and was told to press 1 if I was ready to speak with someone. I pressed 1. The menu continued through 2 and 3 and then to press star to repeat. I did that 3 more times. I finally let it go and was given a message that I would receive a call back in 5 minutes. I hung up.
Five minutes passed and I answered the call and was told to press 1 if I was ready to speak with someone. I pressed 1. The menu continued through 2 and 3 and then press stare to repeat. I did that 3 more times. I finally let it go and was given a message that I would receive a call back in 5 minutes.I hung up.
Five minutes passed and I answered the call and was told to press 1 if I was ready to speak with someone. I pressed 1. The menu continued through 2 and 3 and then press stare to repeat. I did that 3 more times. I finally let it go and was given a message that I would receive a call back in 5 minutes.I hung up.
Are you tired of reading yet? Well, so was I tired of being hung up on after pressing 1 about 12 times.
I have discontinued service and would [Edited: "Solicitation"].
XfinityAmira
Official Employee
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4.4K Messages
11 months ago
Hello user_e19763! Thanks for taking the time to reach out on our Forums. It's unsettling to hear we have lost you as a customer. I hate that this was your experience trying to get assistance with your billing concerns, this is never what we want for our customers. I offer my deepest apologies for what you went through, and I promise to get this feedback passed along to help avoid situations like this in the future.
Although we hate to lose you as a customer, we very much appreciate the time you were with us. Please let us know if you have any further account concerns we can assist you with.
Thank you!
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