I've been with Xfinity a long time and occurring distasteful results and lied to I would like to fix this problem ASAP [Edited]

Again my name [Edited: "Personal Information"] I’ve had nothing but problems and expenses that should not be happening to a loyal customer 

July 15 recording ID #[Edited: "Personal Information"] should be honored and fulfilled 

July 15 ID# [Edited: "Personal Information"] should be honored 

I have both recordings and the approval of these agent yo record them stating what’s going to happen with my Xfinity mobile account 

I’m never late paying my bills (cable/internet) or do I even get compensated for the back of my house being the main circuit For other people‘s cable

I only asked to receive what was explained to me and what’s going to start occurring with my Xfinity mobile

So what  is happening I’m getting every time I call I get a different story and it’s hours and hours of my time being wasted why when I’m being told this is what’s gonna happen it should be honor without any questions. Especially that’s what I’m being informed 

[Title Edited: "Personal Information"]