I’ve been owed a refund since February 8th

I ordered an IPhone 14 in early February. Due to a FEDEX customer service issue (refusing to let someone else at my address sign for it despite delivery instructions stated that a direct signature was required by someone at my address), I refused delivery.  The phone was received back by Xfinity around February 8th.  Despite repeated phone calls and assurances my card would be credited, I still haven’t received a refund in the amount of $124.99.  That’s not a lot of money, but it’s MY money.  I checked my account today, and it’s still not there. 

if my card has not been credited by tomorrow morning, I’m going to report it as fraud to my credit union and fill out the appropriate firm that they submit to the appropriate federal agency.  I’m not going to call yet another time, spend 30 minutes waiting to even talk to a human being, then go through another long conversation going over the same issue - with a promise each time that my refund will appear on my card “in a few days.”

in addition, I’ve been with Xfinity for 13 years, and with Xfinity Mobile for five years.  At this point, your customer service is so laughable that I’m seriously considering cancelling my cell, landline, Wi-Fi and landline and go somewhere else.  I’m done.