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user_85c022
1st Topic
1st Reply

Visitor

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2 Messages

Monday, July 3rd, 2023 4:28 PM

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I've been overcharged for services and cannot get help via chat or phone, is there an email address I can use?

We recently changed our plan and received confirmation on June 3 that our new bill would be $146.39.  We saw that the bill had not updated and called to get assistance on June 21 and June 24 to no avail.  On July 1 we were charged $265.77, so we were overcharged by $119.38.  Where can I send an email or speak to a person who will actually make sure the plan change is reflected in future billing, and we receive a credit for the overbilled amount?

Question

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Updated 

2 years ago

182

4

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Accepted Solution

CCKrista

Retired Employee

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1.5K Messages

2 years ago

Good afternoon u/user_85c022, and thank you so much for reaching out on our forums with your Xfinity Rewards concerns. We'd be happy to take a closer look at your account balance, and help in any way we can. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. To do so, click on the chat icon located at the top right of this forums page.

 

 

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Peer to peer chat" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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0

Accepted Solution

XfinityThomasD

Official Employee

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1.3K Messages

2 years ago

Thanks again for your time spent working with us. I'm glad that we could figure out the billing issue and provide some clarity. If you ever have any questions in the future, please feel free to create another post and my team and our community is always here to help!

3

EG

Expert

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111.5K Messages

2 years ago

The concern is not "X1" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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user_85c022

Visitor

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2 Messages

2 years ago

Thank you- just tried this and message won't send. Please advise.

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XfinityJoe

Official Employee

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866 Messages

If you hover your mouse over the red icon that says couldn't send, do you see additional messaging? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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