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user_8290fy
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9 Messages

Thursday, January 4th, 2024 4:28 PM

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I’ve been on hold for 7 hours combined in the last 2 days

I’ve not had internet for a day, I’ve been on hold today for 2.5 hours and 4.5 yesterday. I’m trying to pay my bill but none of the links work. I was suppose to receive a call from a customer retention supervisor yesterday but they just closed the case without reaching out. What the actual hecking heck team

Question

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Updated 

1 year ago

79

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XfinityThomasB

Official Employee

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1.9K Messages

1 year ago

Hello user_8290fy There are many convenient ways to pay your Xfinity bill.

Regardless of the status of the services at your address, you can sign in to your Xfinity account to view and pay your bill online.

You can also chat with Xfinity Assistant or use the Xfinity app for mobile devices, which now accepts Apple Pay.

 

Say “Pay my bill” into your Xfinity Voice Remote to open your account and pay on Xfinity X1. If you are calling us at 1-800-xfinity and follow the automated prompts to pay using an American Express, Discover, Mastercard or Visa credit or debit card or an ACH transfer from a valid savings or checking account with a U.S. bank.

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user_8290fy

9 Messages

This was not helpful

1 year ago

0

user_8290fy

9 Messages

1 year ago

This ringing and the royalty ad are making me highly consider getting off the wagon 

6

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XfinityThomasB

Official Employee

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1.9K Messages

Very sorry to hear this! I did provide a reply above on the options. Our payment system is working perfectly, I actually had just made my payment prior to my shift. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_8290fy

9 Messages

doesn’t seem to be…

1 year ago

0

user_8290fy

9 Messages

Just tried again and no luck, sure wish I had internet while dealing with this so I wasn’t devouring my hotspot data like JAWS devours legs

1 year ago

0

user_8290fy

9 Messages

And the line disconnected at 2 hours 50 mins. 

1 year ago

0

XfinityThomasB

Official Employee

 • 

1.9K Messages

Thank you for the screenshot user_8290fy! It seems like your Xfinity User ID might have been flagged as compromised. I can easily pull up the account to confirm if that is the case and get you in touch with the proper team.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
https://www.xfinity.com/support/articles/setting-up-auto-payments

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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