U

Visitor

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2 Messages

Wednesday, November 9th, 2022 10:44 PM

Closed

I’ve Been Lied To Multiple Times

My Service Has Been Disconnected Due To Non Payment. 8 Months Ago I Signed Up For Temporary Services To Reduce My Bill To A More Affordable Plan.Due To Certain Circumstances Stances I Was Unable To Pay The Full Bill Which Totaled 84.63( The Cheapest Home Internet Service Available At The Time).With Each Passing Month I Seen The Same Processing Notification Over My Bill Every Month After And Was Still Forced To Pay The Full Amount Since It Was And Still Is Processing. Every 2 months my service was disconnected and was forced to pay the bill by any means I could. After Speaking With Chat Services, Phone Customer Service, And Even Going In Store To Adress the Issue I Was Told My Services Would Activate And My Service Would Not Be Disconnected Again. I Applied In May 2022 It Is Now November 2022 And I’m Still Having The Same Issue Now My Service Is Off And I Can Do Nothing About It.Every Associate I Spoke To Made It Clear To Me I Had Nothing To Worry About But Every Month I Absolutely Did. And Today I Spoke With A Manager And An Associate Via Chat We’re Very Rude By Making It Seem As ThoughI Didn't Understand What They We’re Saying After Explaing My Situation. I Quote The Manager Fateh “ There Is       N-OTHING we can do in this matter”.The Employee Under Her Named Janvi Said The Same Wording As I Explained To Her When We We’re Connected. The Full Amount I’m Due Now Is 210.56 Including The Reactivation Fee. I’m Not A Very Long Time Customer 2 Years Only But I Feel I Should Have Been Treated Better. I Could Only Afford To Pay Half ( That Last I Have Until Tuesday)And It Wasnt Enough To Restore My Service Even For A Week. I Was Humiliated And Disrespected Today And Still Have No Wifi I Sold Everything I Could To Get It Back On The Last Time This Not Fair Especially During The Financial Time Period We’re In.

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Official Employee

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1.1K Messages

3 years ago

Hello @uster_9cf513, thanks for reaching out to share your experience and express your concerns. We never like to hear about a bad customer experience, and this is not the impression we wish to leave. Our team will be glad to take a look at your account in more detail and help however we can. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

Please let me know if you have any questions or run into any problems.

Visitor

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2 Messages

@XfinityRyanE​ I messaged as requested

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