I’ve been getting charged for a year

I’ve been getting charged for an iPad and iphone I never received for at least about year now. The devices were sold to me from xfinity through one of the call centers and they said they could ship it properly. Now I don’t have either service and have paid hundreds and when I go to the store to have it fixed they won’t give me my money back. Pleas help me.

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XfinityEricB

Official Employee

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3.4K Messages

2 hours ago

user_u3kd8o Thanks for reaching out for help with you mobile concern with the apple devices and billing. This would certainly concern me as well given the devices had never arrived to your home, and I'll be happy to get this fixed for you. You have come to the right place to get this sorted out, and get the account closed for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

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Billing

user_u3kd8o

I’ve been getting charged for a year

XfinityEricB

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