Visitor
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1 Message
I've been charged two years for 'inactive' equipment that I'm told must be returned. However, it's an in-use Xfinity modem.
I'm being charged $15/mo for a modem that billing claims is inactive and needs to be returned, but it's the modem that I've been using for over 2 years. I thought this was resolved after multiple phone conversations in 2022 with Xfinity representatives, but am recently realizing the charge is still there.
I'd like a refund for the charges, and the recurring charge removed from future bills, but I'm having trouble getting any resolution.
Xfinity does not make it easy to figure out how to message customer support. The chat window gets haphazard response.
Accepted Solution
CCXavier
Official Employee
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695 Messages
2 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_a092d5
Visitor
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6 Messages
2 years ago
Call and once automated system gets to "what can I help you with"
Say - TECH SUPPORT
Automated - most solved using ..can I txt you?
Say - NO
Automated - tv or internet.
I always Say - INTERNET
Automated - email or wifi
At this point you can start to say - AGENT.
Automated starts saying -before....
THEN PRESS 000
Automated will then ask you for identifier like last 4 SS#.
ENTER 4 digit identifier and you'll be connected to a HUMAN.
*My experience, with a billing issue, as recently as the last 4 days, in a row. No matter what the issue. Only tech support gets a human soonest and results.
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