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user_welgv1
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Visitor

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2 Messages

Thursday, July 2nd, 2026 3:17 PM

Itemized bill

I need to get an itemized bill for mobile with my device balance on it prior to canceling. I paid the device off in March 2026 and no one can give me an itemized bill with the device information. 

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24 days ago

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XfinityRoberto

Official Employee

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2.4K Messages

24 days ago

Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your concerns with your mobile device. Have you contacted our mobile team?

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user_welgv1

Visitor

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2 Messages

Yes, they were only able to give me the device payment plan agreement, not an itemized bill.

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24 days ago

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XfinityRoberto

Official Employee

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2.4K Messages

On the Xfinity App, you are able to view a PDF of your billing statement. It will give break down your bill for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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24 days ago

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