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user_welgv1
1st Topic

Visitor

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2 Messages

Thursday, July 2nd, 2026 3:17 PM

Itemized bill

I need to get an itemized bill for mobile with my device balance on it prior to canceling. I paid the device off in March 2026 and no one can give me an itemized bill with the device information. 

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3 hours ago

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XfinityRoberto

Official Employee

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2.4K Messages

3 hours ago

Hi there and welcome to Comcast! Thank you so much for reaching out to us regarding your concerns with your mobile device. Have you contacted our mobile team?

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user_welgv1

Visitor

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2 Messages

Yes, they were only able to give me the device payment plan agreement, not an itemized bill.

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3 hours ago

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XfinityRoberto

Official Employee

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2.4K Messages

On the Xfinity App, you are able to view a PDF of your billing statement. It will give break down your bill for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 hours ago

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