user_lhc1on Good morning! Thanks for reaching out to us on our Xfinity Forums. I'm sorry that you are not able to access the account. I love being able to manage my account online, so I’m sure this is troublesome with the system showing incorrect information. Are you entering an email address when trying to sign in to xfinity.com or are you using the Xfinity app?
XfinityPaula
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5 days ago
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