Issues

On January 27, I realized I would unable to pay a bill of $81.32.

I immediately contacted Xfinity to which the representative informed me I would need to contact the next day to receive a payment

So I contacted in on January 28 where I spoke to a customer service representative by the name of Ashish

I have all of the transcripts from each of these

Essentially, he tells me that I need to go through steps to set up an arrangement

He will make it possible for me to make up an arrangement

I was able to arrange the full balance of my account of $162.32

For February 6, 2026

To my surprise on the 29th, I was disconnected

At first, it was only showing in the app that I was suspended

So I contacted in to ensure everything was in order

I spoke to a extremely rude representative who immediately asked me to pay my bill

Without even asking me what I needed help with

I explained to him the situation and he said that the system was over writing your disconnect because you have a payment promised on February 6

I confirmed and said so as long as I make a payment on February 6, 2026, I will not be disconnect

To which he replied, yes

Not even 20 minutes after I got off the phone with him I was disconnected

Again, like I said, I have the transcripts from all of these

I’m just appalled at the behavior of all of your representatives during this

I have no idea why it is easier for them to not just be honest and say that your system cannot allow me to make a payment

Instead, they just lied to me and this is not the first time

I’m over it and so I need to make a formal complaint. I don’t know who I can talk to, but I do want to bring every single person’s name that was in this interaction that treated me unfairly and lied straight to my face.