1 Message
Issues with Seasonal Convenience Plan
Hello, I'm reaching out regarding an ongoing issue with my seasonal convenience plan, as it was never resolved through the live chat service. In a previous conversation with customer support, I was assured they would adjust my seasonal convenience plan to May 2024. Additionally, during a live chat on 11/12/2023, an agent attempted to set up the plan to May 2024 but encountered system issues, resulting in it being set up only until March 31, 2024. Despite assurances, the issue remains unresolved, and I'm concerned about incorrect billing. Upon receiving my bill statement for next month, I noticed I'm being charged the regular monthly internet bill instead. Despite multiple attempts via live chat, the problem persists, and promised email confirmations never arrived. Can someone please assist me with this matter?
Thank you
XfinityOrlandoM
Official Employee
•
2K Messages
1 year ago
@user_jik1v3
Thank you for reaching out to us . Could you please send us a direct message including your name, account holder name (if different), and the service address so we can get started. Myself or one of my awesome colleagues will respond as soon as possible.
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