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user_6kf3xy
1st Topic

Visitor

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3 Messages

Wednesday, June 18th, 2025 8:46 PM

Issues with refunds and iPad issue

I had gotten an iPad added to my line I didn’t end up using and shipped back. I never got the line taken off or the refund for months I paid even when I didn’t have it or use it. I contacted someone today and they said they processed the refund for the months I paid as well as the initial purchase but couldn’t provide me a receipt as well as the ‘team’ that handles it wasn’t available. I am upset im out of hundreds of dollars and on my account it’s still showing I owe the same amount as I’ve been paying even though I have returned the iPad. I need help figuring this out since it seems to be a never ending issue. 

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1 day ago

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XfinityThomasD

Official Employee

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1.3K Messages

1 day ago

Thanks for creating a post, user_6kf3xy. I definitely understand not wanting to be charged for a service that isn't used, and our team is available to create an escalated ticket with our XM partners for further review on this issue. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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user_6kf3xy

Visitor

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3 Messages

@XfinityThomasD​ I have sent a message with the proof of chat w agent stating the amounts to be refunded. 

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1 day ago

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