Visitor
•
2 Messages
issues with billing
We had ended up losing the house we were living at, and they took our WiFi router, and most of everything - we’ve been dealing with homelesssness, we mostly me - my wife eventual got into the Mission, in residency - and everything’s been hard - we have absolutely no data to afford, and nothing in general - and it’s August 14th, and we hadn’t even gotten our food stamps still … they claim by Friday … like, everything’s been rough and falling apart badly, and I just turned 30 a month ago, and it wasn’t much of celebration…. If I could pay this bill, even something now, to keep your WiFi because I love your company and brand, and integrity - I would, but I literally have nothing but the back upon my back ..
XfinityBradM
Official Employee
•
972 Messages
17 days ago
@theJReas I can't even begin to imagine how difficult things have been for you recently. I'm glad to hear that your wife has been able to take those steps to secure housing. As far as the internet goes, we'd be happy to look further into the situation and discuss your options with you. If you could please send me a DM with your first and last name along with your account's full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
2
0