Visitor
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2 Messages
Issues for months with trying to pay my final bill after cancellation!!
I am trying to resolve an issue to settle my final bill. I received an email stating my final bill was $XXX.xx but when I log into my account it only shows a past due balance that is lower than what my final bill states. It does not let me make a larger payment even though on my main account page it shows the correct final bill total. When I click on 'Make a Payment' it shows the lower past due balance and does not let me make a higher payment which is what my final bill payment should be. Speaking with Xfinity in general the last few months about billing has been terrible and now I am receiving texts from a collection agency about this bill. This needs to be escalated ASAP so this bill can be settled. WHY DOES THE APP NOT LET ME MAKE MY FINAL PAYMENT!?!?!?
I am no longer in the US and do not have the ability to call. This needs to be settled through chat support or email.
KevinM1989
Visitor
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2 Messages
2 hours ago
Just to add its kind of ridiculous that I have to resort to joining the xfinity community forum to try to resolve this issue.... I will try to reach an agent through xfinity assistant in the meantime but that has historically been useless as they have told me previously that I no longer had a balance even though I told them my service was already disconnected and canceled. I'll never recommend Xfinity to anyone after this mess and now I get why so many people over the years hate Comcast.
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XfinityJamesC
Official Employee
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2.9K Messages
31 minutes ago
Greetings, @KevinM1989! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this final billing statement. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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