Issue

I made a payment of $50 on 10-7-26 in person and that was the only amount of money I payed this month. I’m confused on why was I charged another $56.17 in this month through the mobile line. I know this because I checked my bank statement and saw that’s how much I was charged. I’m also confused on why the charge of $56.17 didn’t show on my billing statements on Xfinity. All my other billing statements show besides that specific charge. Also my balance would’ve have gone down on how much I owe but the balance remains the same even though I was charged that extra $56.17 I didn’t authorize. I will gladly send all the receipts and information needed to resolve this issue.

Responses

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XfinityDilary

Official Employee

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3.9K Messages

11 hours ago

user_05d41d Hi there. I can certainly understand your concern, especially if you only made a single $50 payment and then noticed an additional charge of $56.17 that you're unable to account for. We'd be happy to review the account and payment history to determine what the $56.17 charge was for, why it may not be appearing on your billing statements, and whether it was properly applied to your account balance. We can also verify whether the charge originated from your Xfinity Mobile account or another source. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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Billing

user_05d41d

Issue

XfinityDilary

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