Skip to main content
user_v57vpz
1st Topic

Visitor

 • 

1 Message

10/29/2026 12:23 PM

Issue with my plan.

Hello, so I’m extremely frustrated because I was charged twice this month and even though I paid it off twice (I paid my bill that was due today but I also was charged on the 6th of October), and it still says I am disconnected from my account and says I am no longer with Xfinity. I would love for someone to help me get this figured out for me because they just stole my money and I can’t even use my WiFi THAT I PAID FOR TWICE this month. So if someone could please reach out as soon as possible I’d greatly appreciate it that :)

Question

 • 

Updated 

13 days ago

27

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

123K Messages

13 days ago

The concern is not "Xfinity App" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityJosephA

Official Employee

 • 

2.6K Messages

13 days ago

Our team can help you @user_v57vpz. Please send us a direct message, so we can take a closer look at all your billing details. Just include your name and service address.  To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

    You can see how to send us a direct message here.

‎How to: Direct messaging within the forum | Xfinity Community Forum

0

0

forum icon

New to the Community?

Start Here