Regular Visitor
•
8 Messages
Issue with chat aget
On 03/25/2023 I reached out via xfinity chat to resolve an issue with my dvr box. Instead of helping me with my issue the agent try to switch my service in a deceptive fashion like a con artist. I have the chat id.
When I firmly stated that I would not alter my service and that all I wanted is my service issue resolved (which still exist after spending hours of my time trying to get corrected) the agent disconnected but not before enrolling me in auto pay without my permission. I want the last transaction reversed and autopay removed.
I have been a Comcast customer for more then a decade.
I expect this matter to be promptly resolved.
CCOtto
Problem Solver
•
497 Messages
2 years ago
Hi, @
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a private message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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