Visitor
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1 Message
Issue of debt being sent to a collector
Dear Xfinity representative,
I hope this message finds you well.
I am writing in regards to unknown balance of an internet account that is no longer active and has been paid in full. It was sent to collections by Credence Resource Management, LLC.
I would like to speak with a live representative to confirm that this is not a valid collections case associated with my inactive account, along with steps to prevent this from impacting my credit.
I request the following:
- Written confirmation that this account/debt is not valid and does not belong to me
- Confirmation that Xfinity has notified Credence Resource Management to stop collection activity
I'm happy to provide additional information to help with the case. Your response with confirmation and next steps is appreciated.
XfinityBradM
Official Employee
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1.7K Messages
2 hours ago
@user_izkccw Our team can dive into your account and provide some insight and some advice with those collection notices you're receiving.
If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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