U

Visitor

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1 Message

Thursday, November 14th, 2024 7:24 AM

Issue all years around

I'd like to know the difference between

xFi CompleteI a 25 dollars monthly 

My Xfinity plan 90 a month

My Xfinity services 116 a month 

 I only have a box and internet with them. After I've been charged for a homeline and 3 boxes for 3 years I am now careful about my bills. I've never been explained why. Now new charges on my bills. And these people can't even explain WHY”

Official Employee

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1.3K Messages

8 days ago

Hello, @user_f68617! Thank you for taking the time to visit our Xfinity Community Forum and post your billing concerns. I can absolutely appreciate wanting to understand the charges you see, and I would love to help in any way that I can! The best way to see a complete breakdown of all services you subscribe to and their associated costs is by locating the PDF copies of your statements online. Here's how:

  1. Log in to My Account
  2. Select the purple Account icon in the upper right corner
  3. Select "Billing"
  4. Select "Bill details"
  5. Select "Statement history"
  6. Click on "Statement PDF" under your current statement
  7. Or click on any of the previous statements listed to view the full document(s)

Then, if you still need to clarify any details, just let us know. Our Digital Care Team is awesome to work with, and we'll always do whatever we can to help!

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