Visitor
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1 Message
Is xfinity.myprepaidcenter.com legitimate?
I received an unexpected email from yourcard@incentivetracker.xfinity.com saying that my “Virtual Prepaid Mastercard has arrived.” I’m not aware of any changes made to my services or any promotions at the time when I activated a few months ago. I recently received a sales call offering Xfinity Mobile, which I declined to activate any new service.
Is [xfinity.myprepaidcenter.com] a legitimate Xfinity website? It asks for my name and billing address provided a disclosure/cardholder agreement to virtually sign.
XfinityEva
Official Employee
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2.5K Messages
19 hours ago
Hey @townlimitsprinter925 Thank you for taking the extra precautions especially if you did not sign up for an offer. Typically a card like that would be attached to an offer with at least 90days of having the qualifying service in good standing so this may not be a super recent order you placed. You can check the balance on your Virtual Prepaid Mastercard at xfinity.myprepaidcenter.com/home using your card number.
If you would like for us to check your current plan for any promotion status feel free to send us a direct message with your full name and service address to get started.
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
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