Visitor
•
4 Messages
Is this email real? [Edit]
I received an email from [Edit: Email removed] stating the following. Is this a legitimate Xfinity email account?
You’re eligible for a WiFi Extender at no extra cost |
|
xFi Complete includes a home assessment to help ensure you have reliable WiFi, and it looks like you may benefit from a WiFi Extender (formerly known as WiFi Boost Pod) to help extend your WiFi coverage and eliminate dead spots throughout your home.
|
XfinityVianney
Official Employee
•
2.4K Messages
26 days ago
Thank you for reaching out. I hope you are doing well today. I appreciate you taking a moment to create a new post. With xFi Complete, we complete a whole-home Wi-Fi evaluation upon activation of the service. After the initial 14-day assessment period, you’ll receive additional emails with information about your xFi network performance.
As you can see here: https://www.xfinity.com/support/articles/whole-home-wifi-evaluation, you'll get a different email depending on the results. I can double check the account to be sure. Please send me a direct message with your full name and service address to get started.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
6
0