Sheltiemama's profile

Regular Visitor

 • 

3 Messages

Monday, October 3rd, 2022 8:45 PM

Closed

Is this a scam?

I received a call today from someone claiming to be with Xfinity. He knew how much we pay for our service each month. He said if we pay our October bill, which is due in about a week, today, we won't be charged for November and December. If this is a scam, I want to know how he knows how much we pay. I haven't gotten my call-back from customer service yet.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

923 Messages

3 years ago

Hi @Sheltiemama. Did this person reference a new promotion or new rate when they called? I know we on occasion will have a team that calls when there's a new promotion available or your agreement is ending. However, I have not heard anything about not having to pay 2 months' worth of bills. We can look at your account and see if there's any notes though. Please send us a DM with your name and address in full.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://comca.st/3UWyjJ3

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

Regular Visitor

 • 

3 Messages

@XfinityChristina​ , thank you. I've sent a DM. I thought it was most likely a scam. The part that concerns me is him knowing how much we pay every month.

forum icon

New to the Community?

Start Here