Visitor

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2 Messages

Tuesday, October 14th, 2025

Is there anyone here that can actually cancel my service? Please will you cancel my service?

Is there anyone here that can actually cancel my service? Please will you cancel my service? I already asked for this any my rep lied telling me they canceled service and I would receive a prorated refund. I’m still being charged and no refund. Haven’t used the service at all.

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Visitor

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2 Messages

2 days ago

And*, not any. Sorry for the typo. Please help!

Official Employee

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2.1K Messages

2 days ago

Thank you for taking the time to create a post with your cancellation request, @user_akdya4. Our team can definitely help! Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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