Is saying they will refund but don’t fraud ?

Got that text saying we upgraded your speeds for free but then get a bill doubled get on chat support they say oh you over used your data (funny when I signed up for the plan they said there was no data limit) after saying ok fine cancel service I will use my phone as a hotspot they say they will refund well nope they just debited my bank isn’t this fraud and bait and switch?

Responses

XfinityPaula

Official Employee

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1.4K Messages

1 year ago

@user_69726b Thank you for reaching out regarding the account charges and refunds. I'm sorry to hear that you were billed again after you requested to have the services cancelled. I'm also sorry to hear that you were misinformed regarding data use and charges. I would love to help out. Based on the details and my experience, I think the issue is that the account is set to close however the autopay still processed indicating the cancellation of the account was set out 10 days. The billing date would have ended the day you requested, but the account remains open for 10 additional days in case there is change, and it needs to be restarted. This allows us to keep promotions and services that were originally set up so that we don't lose those options.

Could you please send us a direct message with you name and service address. From there we will send a verification code and work to have the account corrected, and your refund processed.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_69726b

2 Messages

No the support person said the over billing would be refunded so I didn’t cancel they lied apparently common practice for Comcast and xfinity I do have screenshots of the chat wear they said they would refund and didn’t only thing making this right is the refund an honororing the pricing and billing in the plan the bait and switch tactics is abhorrent and this company should lose its license to operate

1 year ago

XfinityPaula

Official Employee

•

1.4K Messages

@user_69726b I'm sorry I didn't understand that the account was not corrected however it is still active. I'm a customer as well, and I understand how upsetting it can be when we are told one thing, and it never happens. That is not the experience I ever want a customer to have. I would greatly appreciate the opportunity to review the account and help in any way I can.

Since this is an account specific issue I need you to send us a direct message with your name and service address. From there I will verify the account and investigate the charges and assist with making the needed corrections.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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1 year ago

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user_1c08df

Visitor

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4 Messages

1 year ago

Im having a similar issue and need someone from xfinity to message me please

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Billing

user_69726b

Is saying they will refund but don’t fraud ?

XfinityPaula

user_69726b

XfinityPaula

user_1c08df

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