Visitor
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1 Message
Iphone 18 Pro/Pro Max $1,300 trade-in offer
I have received the Iphone 18 pro 1tb and 18 pro max 1tb today and also saw the return labels. Both have accepted trade-in value which i did not accept.
OfferNumber:XTIP50142732551275
Trade-InDeviceDetails:IPHONE17PRO1024GB-GENERIC
AcceptedOfferValue:$605.00
Trade-InOfferDate:09/12/2026
and
OfferNumber:XTIP50142756875313
Trade-InDeviceDetails:IPHONE16PROMAX256GB-GENERIC
AcceptedOfferValue:$476.00
Trade-InOfferDate:09/12/2026
This is way beyond from our expected trade-in offer. where both our phones are in excellent condition and they haven't received our phones yet but they already have a price on our phones. This is absurd and unacceptable. Feels like you are scamming us customers. I've been an Xfinity customer for 3 years and last year my trade in was successful now there is a scam price. Please fix this. This assurant pricing scheme.
XfinityAmira
Official Employee
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5K Messages
5 hours ago
Hi user_yyj123! We appreciate you taking the time to visit and reach out to our Xfinity Forum regarding this trade-in concern. My team would be more than happy to submit a ticket to our Xfinity Mobile department to further assist you with this. To get the ticket submitted, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” (upper right corner of this page)
• Click the “Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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