Visitor
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1 Message
iPad scam
I like a lot of others fell for the iPad scam. I tried to lower my internet bill and ended up with a "free" iPad, which was sold as just a $50 activation fee. I am now on a 36-month contract I never agreed to, and it's made my overall bill 20% more expensive. When you use the online chat, you get passed around between the internet and mobile departments, and no one wants to help. It's a complete sham. I have screenshots of the deal I signed up for, and I even have confirmation that said this wouldn't make my bill any higher. Unbelievable, awful customer service, when I have been a customer for years and now have an iPad I cannot afford or need.
XfinityThomasC
Official Employee
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3.8K Messages
36 minutes ago
Hello, @user_qtdfl8 it saddens me to hear that you received a product you did not really want and your bill did not go down. I appreciate if you'll allow me the opportunity to take a look and help make this right. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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