1 Message
Ipad Refund
Hello, would you be able to ensure that iPad and the cell service associated with it is being cancelled? Unfortunately, the service rep who signed me up for this left out a lot of information and gave incorrect information, such as there being no change to my mobile bill. This is a scam and unfortunately seems a common one based on other posts. Order was on 12/2 so I am well within the 14 day guarantee policy that Xfinity offers for mobile orders.
XfinityAdrienne
Official Employee
•
1K Messages
19 days ago
Hey there, user_2zjut9! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the iPad promotion, and we would be more than happy that everything is resolved with the details of the order being cancelled. Can you please send us a DM to get started?
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