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user_98evfm
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10/22/2024 4:45 PM

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iPad bundle discount not honored

On Aug. 29 I signed up for a bundle which involved adding an iPad and an associated mobile line. That was in addition to my existing Internet service. I was promised as bundle discount of $40 off of my Internet bill when I signed up for this bundle. 

I still have not seen any bundle discount on my Internet bill. 

I have contacted the chat support line many times and just get bounced back and forth between Internet support and Mobile support. There has been no resolution other than a one-time $40 discount applied to last month's bill; this month's bill again shows $90. 

Is there anything I can do to resolve this issue and get the bundle discount I was promised? 

Question

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Updated 

2 years ago

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XfinityBenjaminM

Official Employee

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3.3K Messages

2 years ago

 

user_98evfm Hello! Thank you for reaching out to us here on our Community Forum. We'll be happy to investigate this further. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

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user_rxp188

2 Messages

2 years ago

I’m in the same boat, unreal how many times I’ve been flipped from one team to another 

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XfinityGabriel

Official Employee

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3.5K Messages

 

user_rxp188, Hi there! Thanks for reaching out. This is definitely not the experience we like to hear about. I can understand how important it is to receive that discount for internet when bundling mobile with that iPad offer. I am so sorry to learn about this experience and the inconvenience that this has caused. You've reached the right place. Over social media, we are a dedicated team of experts who specialize in resolving discount concerns such as this. We can help. To get started, please send us a direct message with your first/last name and full address so I can ensure I pull up the correct account to research this further. 

 

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2 years ago

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