Visitor
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1 Message
Involuntary job loss
I lost my job and cannot adhere to the payment arangment I am requesting a manual over ride so I may pay my bill when my husband gets paid on the 5th
Visitor
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1 Message
I lost my job and cannot adhere to the payment arangment I am requesting a manual over ride so I may pay my bill when my husband gets paid on the 5th
XfinitySara
Official Employee
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3K Messages
7 hours ago
Hello, @user_c3q4wl! I'm sorry to hear about your job, and I want to thank you for reaching out regarding your payment plan options. All options are now done via self-service, so if your current Payment Arrangement allows editing, you may do. Alternatively, we offer Installment Plans, too. However, if you're unable to add or edit a plan online, we do not have the option to manually override it. Please let us know if this helps and/or if you have any other questions, and we remain here to support you the best we can!
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