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ps17
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40 Messages

Monday, June 12th, 2023 3:34 PM

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Invoice breakdown and options

We have been Comcast/Xfinity customers for decades and are about to retire. Looking to reduce our 300+ monthly bill. We currently have triple play. I am looking for a list or channels tiers and prices, Internet speed and prices, and tv addons and any voice options. Spent almost and hour online with a rep and then they disconnected from me. So frustrating. Why can't I just get the info to make the best choice for me?

Question

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Updated 

2 years ago

227

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CCHeather

Problem Solver

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1.1K Messages

2 years ago

@ps17 Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience. You can find the channel line-ups here: https://www.xfinity.com/learn/channel-lineup-bundles?pc=1&linkId=125346574. Pricing and speed/package options can be found at xfinity.com. We are also happy to go over them with you! 

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ps17

Contributor

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40 Messages

@XfinityHeather​ I do see something near the bottom, let me check it out thanks

2 years ago

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ps17

Contributor

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40 Messages

One thing I found out was that I am now paying 45.00 for voice service that now costs 10.00! wow, have I been ripped off!

2 years ago

0

CCHeather

Problem Solver

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1.1K Messages

@ps17 Our phone service is no longer included in our promotions, and is available al a carte for $30 a month. $10-$20 would be for a basic additional line. 

I no longer work for Comcast.

2 years ago

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CCHeather

Problem Solver

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1.1K Messages

@ps17 It looks like a piece of paper. 

I no longer work for Comcast.

2 years ago

0

ps17

Contributor

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40 Messages

I was told in the online chat that my phone service was 45.00/month so still too much.

2 years ago

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CCHeather

Problem Solver

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1.1K Messages

2 years ago

@ps17 Some options are available online, but whatever is not included we can help with! Please send us a message with your first and last name, as well as service address. To send a "Direct Message" message:

  • Click "Sign In" if necessary
  • Click the "Direct Message" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it”

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ps17

Contributor

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40 Messages

@XfinityHeather​ I don't know what screen the direct message icon is. Its not on the 'my Xfinity' screen.

2 years ago

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ps17

Contributor

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40 Messages

and when I go to change plans on the my Xfinity page, no options ever come up. And I can't even get a breakdown of what I am now paying for.

2 years ago

0

CCHeather

Problem Solver

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1.1K Messages

@ps17 You may be on an older plan. If you would like to discuss your account, please send us a DM requested. You can find a PDF version of your bill billing by signing into xfinity.com from any secure, Internet-connected computer or mobile device. Once you’ve logged in, click on the Billing and Payments tab. 

I no longer work for Comcast.

2 years ago

0

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